What do you want to know?

- How to activate the Assistance Service?

The Insurer makes available to the Traveler an Alarm Center of Permanent Assistance, 24 hours a day, 365 days a year, to assist him in each of the benefits offered by this Assurance.

To activate the Assistance Service the Traveler or any person accompanying him / her shall act as follows:

It will be contacted by telephone or mail with the Assistance Alarm Center, indicating:

  • Name and Surname of the Traveler
  • Airline through which he traveled to Cuba
  • Date of entry to Cuba
  • Address of the place and telephone number where you are
  • Service Required

Once the Traveler is in the Health Institution, he / she will present the following documents:

  • Air ticket (electronic or physical)
  • Passport
  • Identity card

If the Traveler arrives directly to the Health Institution, without prior contact with the Assistance Alarm Center, you must contact the Assistance Center, providing all the information regarding the event and the assistance received.

Costs covered by medical and health transport, must be made with the agreement of the Doctor who attends the Traveler, with the Assistance Alarm Center..

- What should I show as proof of insurance?

The insurance is included in the cost of the Air Ticket. When you buy your ticket you are paying for the insurance required and the only thing you should show in case you need medical assistance is the ticket. You do not need an insured card or policy number.

- Is the money refundable to Cuban citizens?

The medical care product provided is non-refundable.

 - If I need medical assistance, what hospitals should I go to?

Medical Assistance in Cuba is recognized worldwide for its excellence and effectiveness. Over the years it has managed to universalize access to health for all categories of the population. If you need medical assistance you can contact:


  • Clínica Cira García Reyes
  • Instituto de Cardiología y Cirugía Cardiovascular
  • Centro Internacional de Retinosis Pigmentaria
  • Hospital Clínico Quirúrgico Hermanos Ameijeiras
  • Instituto de Oncología y radiología. INOR
  • Instituto de Neurología y Neurocirugía
  • Hospital Pediátrico Wiliam Soler
  • Cardiocentro Pediátrico Wiliam Soler
  • Hospital de Rehabilitación Julito Díaz
  • Instituto de Hematología e Inmunología
  • Centro Nacional de Cirugía de Mínimo Acceso
  • Centro Internacional de Salud Las Padreras
  • Centro Internacional de Restauración Neurológica CIREN
  • Instituto Cubano de Oftalmologia Ramon Pando Ferrer
  • Instituto de Medicina Tropical Pedro Kouri
  • Instituto de Endocrinología
  • Centro de Investigaciones de la tercera Edad. CITED